Ecommerce Data Strategist

6 days ago


Singapore This is an IT support group Full time

About the Team

We are a global team at TikTok Shop focused on ensuring our marketplace is safe and trustworthy for users, sellers, and creators.

We strive to provide world-class service and experience for customers, sellers, and creators by working on policies, rules, and systems to ensure quality.

Job Summary

We are looking for a data analyst to manage and own the data analysis requests in all Seller Governance ecommerce activities.

Key Accountabilities

  • Partner with business team leads to identify problem areas and solve them together backed by data and insights, contribute to policy and product strategy development and execution.
  • Measure performance of key projects and launches and create an effective feedback loop for optimization.
  • Collaborate with other data & analytics teams outside the GNE department leveraging each others' core capabilities; define and develop sensible KPIs and targets, produce management reporting, improve the data acquisition process given the constraints.
  • Lead a team of analysts ensuring quality output with high speed of delivery; give directions as well as guide them for growth in their capabilities and skillsets.
  • Develop data monitoring and evaluation capabilities to diagnose issues in our governance system, perform root cause analysis, and identify actions to improve systems and workflows.
  • Drive internal enablement including policy education, training, analytics, and XFN engagement.

Requirements

  • Bachelor degree or above, major in mathematics, statistics, economics preferred; or major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation.
  • Proficient in SQL and Tableau and familiar with Python or R for data analysis.
  • At least 5 years of working experience in data analysis partnering with business, preferably in the eCommerce or content platform business.
  • Ability to impact business decisions and suggest improvement through analytical insight.
  • Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences.
  • Professional written and verbal communication skills required for daily communications with global teams.


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