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Logistics Coordinator

1 week ago

Singapore REVOCHEM INDUSTRIES Full time

Job Overview

  • We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Revocem Industries.

The successful candidate will be responsible for day-to-day tasks such as processing orders, documentation, providing customer service to clients, and ensuring smooth operations for on-road trucking, as well as import and export activities.

Key Responsibilities

  • Customer Relations & Communication

Building Strong Customer Relationships

The incumbent will acquire a thorough understanding of key customer needs and requirements.

They will ensure the fulfilment of customer orders and promptly and professionally handle customer inquiries.

Additionally, they will identify and assess customer needs to ensure service satisfaction and develop SOPs for major clients.

They will also handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

Furthermore, they will build sustainable relationships and trust with customer accounts through open and interactive communication.

  • Operations Management & Coordination

Ensuring Smooth Operations

The Logistics Coordinator will carry out and execute all daily tasks received from customers, ensuring that all relevant information is relayed to the respective Operations Teams at the end of the day.

They will coordinate with vendors, carriers, warehouses, and transport subcontractors.

Moreover, they will coordinate with customers and relevant parties for logistics arrangements (order processing, instructions, SOPs, permits, documentation, site passes, and special requirements).

They will also ensure compliance with internal and external operational procedures.

  • Data Entry & System Management

Data Accuracy and Timeliness

The Logistics Coordinator will perform accurate and timely data entry into the respective systems.

They will track and update shipments regularly.

  • Documentation & Compliance

Compliance and Regulatory Requirements

The Logistics Coordinator will handle import/export documentation, customs declarations, and Portnet operations.

They will generate reports on non-conforming services/events and recommend appropriate corrective actions for management approval before implementing these actions.

Furthermore, they will verify contractors' invoices as required.

They will also provide quotations to customers.

In addition, they will perform any other duties and responsibilities as assigned from time to time.

Job Requirements

  • Diploma or equivalent in logistics, supply chain management, business administration, or a related field

The ideal candidate will have a minimum of 2 years' relevant experience in customer service or shipping documentation roles within a logistics company.

They must have a proven track record of working closely with Operations and Customers.

A good knowledge of the chemical industry and bulk liquid logistics is essential.

The Logistics Coordinator should possess a process-driven mindset with strong critical thinking skills.

They should be able to effectively solve issues, make decisions, think critically, and offer creative solutions in freight transportation.

Strong ability to document correspondence clearly and formally is necessary.

The candidate should be capable of working in a high-pressure, fast-paced environment.

Experience with Port Net and Trade Net is an advantage.

Able to start immediately or within a short notice period.