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Field Trainer

2 months ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Field Trainer to join our team at THE SUPREME HR ADVISORY PTE. LTD. as a Western Cuisine Specialist. The ideal candidate will have a strong background in the F&B industry and excellent coaching and mentoring skills.

Key Responsibilities
  • Deliver Training Programs: Design and deliver training programs for Service and Kitchen crew to improve business performance, build a high-performance team, and elevate customer service.
  • Conduct Induction Sessions: Conduct induction sessions and specific training to foster employee growth and development.
  • Identify Training Needs: Identify training needs, conduct evaluations, update programs, and create action plans for training and coaching.
  • Provide Feedback and Coaching: Actively observe crew members and managers in the field, providing feedback on performance and identifying future training needs.
  • Maintain Operational Standards: Ensure that all team members, including managers, consistently follow Standard Operating Procedures (SOPs) to maintain high operational standards.
  • Train on New Products: Conduct training for new products and ensure consistency in the delivery and quality of the product.
  • Align Training Objectives: Collaborate with management to ensure that training objectives align with business goals, driving continuous improvement.
  • Coach and Mentor Staff: Provide hands-on coaching to upskill staff and reinforce best practices, ensuring that the restaurant's KPIs are met.
Requirements
  • Experience: Minimum 2 years of experience as a Field Trainer, ideally in the F&B industry.
  • Training Cert: With Training cert is preferably.
  • Microsoft Office: Proficiency in Microsoft Office applications.
  • Coaching and Mentoring: Strong ability to coach and mentor not only crew members but also managers to ensure leadership and operational consistency.
  • Training Solutions: Ability to identify gaps in knowledge or performance and implement effective training solutions.
  • Continuous Improvement: Experience in driving continuous improvement through the reinforcement of SOPs and best practices across all levels of staff.
  • Engaging Training Programs: Strong ability to deliver engaging training programs, capture learner attention, and help employees develop necessary skills for their roles through clear instruction, information, and practice.
  • Leadership and Growth: The ability to inspire, lead, and grow people.
  • Flexibility: Willingness to work weekends and evening shifts if required.