Warehouse Quality Assurance Lead

3 days ago


Singapore SHOPEE SINGAPORE PRIVATE LIMITED Full time
Job Summary

We are looking for a Warehouse Quality Assurance Lead who can conduct quality checks, lead investigations, and drive initiatives to reduce RR rates. This role requires strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced environment.

The ideal candidate will possess a Bachelor's Degree in Logistics, Supply Chain, or a related discipline and have relevant experience in quality assurance, investigations, or operational compliance.

They will also have proficiency in data analysis tools and Excel, as well as strong problem-solving and analytical skills.


Key Responsibilities:

Quality Assurance:
Conduct regular audits and spot checks on warehouse processes (picking, packing, and inventory management) to ensure adherence to SOPs and maintain high levels of order accuracy

Investigations: Investigate refund and return (RR) and escalation cases, utilising evidence (CCTV, system logs) to determine root causes and recommend corrective actions. Ensure timely resolution of high-value or escalated cases

Process Improvement:
Develop and implement proactive quality assurance initiatives, driving operational improvements to reduce RR rates and enhance overall warehouse efficiency

Training and Development:
Conduct training sessions for warehouse staff to reinforce compliance with quality standards and improve operational accuracy. Lead workshops to enhance awareness of quality processes and error prevention techniques

Requirements:
Bachelor's Degree in Logistics, Supply chain, or related disciplines
Internship experience in quality assurance, investigations, or operational compliance within a warehouse, logistics, or e-commerce environment
Relevant experience in supply chain sector will be an advantage
Proficiency in data analysis tools and Excel (familiarity with WMS systems is a plus)
Strong problem-solving and analytical skills
Able to thrive in a dynamic environment
Ability to handle investigations objectively and communicate findings clearly
Excellent communication and interpersonal skills
Comfortable to work in a warehouse setting

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