Digital Infrastructure Manager

5 days ago


Singapore Singtel Full time
Role Overview

Singtel Networks is a leading telecommunications infrastructure provider in Singapore, transforming to enable the digital generation of tomorrow.

Job Description

We are seeking a highly skilled Digital Infrastructure Manager to join our team. As a key member of our Major Incident Management process, you will be responsible for ensuring timely and efficient resolution of incidents, achieving high levels of customer satisfaction.

Your primary focus will be on driving the overall efficiency and effectiveness of the Major Incident Management process, actively managing major incidents or potential major incidents, and ensuring satisfactory restoration of service with minimal business impact.

Key Responsibilities
  • Work closely with Shift operation manager in coordination of end-to-end incident management, following major incident process and procedures.
  • Drive the overall efficiency and effectiveness of the Major Incident Management process.
  • Actively manage major incidents or potential major incidents, ensuring satisfactory restoration of service with minimal business impact.
  • Responsible for timely status update communications to stakeholders in accordance with process and procedures.
Requirements
  • Possess Bachelor's degree in Information Technology.
  • Minimum 5 years' relevant experience in IT and WAN environment.
  • Experience in applications management or infrastructure operations support.
  • Extensive knowledge and experience in major incident management, problem management, and event management.
  • ITIL V3 foundation certificate with experience in an ITIL-based environment and a deep understanding of ITIL v3 processes.
  • Able to lead, influence, and coordinate resources to achieve results.
Compensation Package

The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience and qualifications.

About Us

Singtel is committed to a safe and healthy environment for our employees and customers, and we require all prospective employees to be fully vaccinated.



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