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Operations Director
7 days ago
The Operations Manager will be responsible for effectively managing the day-to-day operations of allocated contract sites and staff by providing the highest quality service to employees and clients. The successful candidate will have excellent leadership skills and be able to conduct investigations and prepare After Action Reports (AAR) of incidents submitted by the security team.
In this role, you will be expected to ensure all site requirements are met according to the site file and in compliance with PLRD requirements. This includes ensuring 100% compliance of security personnel deployed to contractual headcount, turnout, bearing, discipline, licensing conditions, and code of conduct. Additionally, you will be responsible for the prompt distribution of site officers' welfare items, stationeries, equipment, and memos.
You will also be responsible for ensuring all leave application forms, hardcopy or electronically, with MCs or any other letters such as resignation, are being followed up and delivered to HQ. Furthermore, you will need to ensure monthly reports for all sites are being delivered to clients and documents submitted for billings. Submission of weekly roster for all sites allocated is also a key responsibility. Overall, you will be in-charge of day-to-day operations of security personnel redeployment to the sites preventing shortfalls. Conducting OJT training for new hires and conducting refresher on SOP is also part of your duties. You will handle workplace investigation, grievance, and discipline. Planning and scheduling training for security personnel in alignment with PWM requirements is also a crucial task. Additionally, you will plan and conduct periodic exercises, minimum 1 Exercise Drill/TTX per site to ensure the vigilance and operational capabilities of security personnel. Any ad-hoc tasks assigned will also be your responsibility.
Client Liaison:
Maintain good working relationship with clients. Ensure service deliverables are met. Attend to clients' complaints, feedback, and queries.
