Technical Support Specialist
1 day ago
NTT DATA SINGAPORE PTE. LTD. is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
As a Technical Support Specialist, you will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Key Responsibilities- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Follow and Document internal procedures
- Assist with onboarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Service Desk Manager for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
- End to end Manage & Maintain all meeting rooms and VC system
- Virtual Regional support
- Manage PABX / Cisco Call manager telephone system
- Diploma or Higher Diploma in Computer Engineering
- 2 years of relevant technical experience
- Bachelor's Degree in Information Systems, Business, Communications or related field
- Excellent communication skill and service mind
We are offering an estimated salary range of SGD $35,000 - $50,000 per annum, depending on your qualifications and experience. If you are passionate about providing exceptional technical support and are looking for a challenging role, please submit your application.
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