Technology Project Specialist
7 days ago
NCS is a leading technology services firm operating across the Asia Pacific region, providing consulting, digital services, and more.
We harness technology to achieve extraordinary results, creating lasting value for our communities, partners, and people. Our diverse workforce delivers large-scale projects for governments and enterprises in Singapore and the APAC region.
Job SummaryThis role involves managing and implementing large-scale AV projects with quality, within scope, and on time. You will be responsible for coordinating with suppliers, ensuring deliverables meet customer requirements.
Duties and Responsibilities- Perform onsite fault diagnosis and coordinate with product suppliers to resolve technical issues related to video conferencing and audio-visual integrated solutions.
- L1, L2 & L3 onsite and offsite troubleshooting of information technology, audio-visual integrated solution, and video conferencing systems.
- Update stakeholders on troubleshooting status and preparation for events, conferences, and meetings.
- Support pre-sale work including site surveys, BOM preparation, diagrams, and more.
- Evaluate technical issues and escalate to internal teams or manufacturers when necessary.
- Setup and support Audio Visual & Video Conference Systems and collaborate with stakeholders for events, meetings, and conferences.
- Prepare and submit necessary documents like Preventive Maintenance Checklists, BOMs, UAT, FAT, FDS, Service Reports, Monthly Reports, and Inventory reports.
- Provide 24/7 on-site and off-site standby services according to Service Level Agreements (SLAs).
- ITE or Diploma in Engineering, IT, or Computer Science.
- At least 2 years of relevant experience.
- Excellent written and verbal communication skills.
- Experience with at least two system/manufacturer such as Extron AV, Kramer AV, Crestron AV, Cisco collaboration, Cisco Switches, Server, Virtual Machine (VM), etc.
- Basic knowledge of Information Technology (IT) and video equipment.
We are driven by our AEIOU values—Adventure, Excellence, Integrity, Ownership, and Unity—and seek individuals who embody these values. We prioritize valuing our clients, growing our people, and creating our future. Together, we make the extraordinary happen.
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