
Commercial Operations Specialist
2 weeks ago
**Job Description**
We are seeking a highly skilled Commercial Operations Specialist to join our team. As a key member of our commercial operations department, you will be responsible for maintaining accuracy and timeliness in updating customer trackers and Vessel Charter Rates Tracker.
- Maintain accurate and timely updates of key customer trackers and Vessel Charter Rates Tracker.
- Prepare monthly Bunching Reports, Accrual Reports, and Revenue/Productivity Accruals as part of month-end closing.
- Manage the collection of customer forecasts, ensuring high response rates through timely follow-ups and clear documentation, with escalation for non-responsive accounts.
- Calculate incentive payouts accurately and within the required timeframe to support annual compensation reviews.
- Propose and implement quarterly process improvements, achieving measurable efficiency gains or error reduction.
- Respond to internal and external inquiries within 24 hours, fostering strong professional relationships and supporting commercial objectives.
- Manage multiple data sources with differing update frequencies, ensuring consistency and accuracy through systematic validation and early stakeholder engagement.
- Bachelor's degree in business administration, Maritime Studies, Supply Chain Management, Economics, or a related field.
- Candidates with Engineering degrees are also welcome.
- 1–2 years of experience in commercial operations, data analysis, or customer-facing roles.
- Familiarity with the maritime, port operations, or logistics industry is advantageous but not essential.
- Proficient in Microsoft Excel, database management, and generating commercial and operational reports.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication and interpersonal skills for managing stakeholders at all levels.
- Self-driven and able to work independently in a fast-paced environment.
- Adaptable and resilient, with a professional demeanor suited to client-facing and internal interactions.
- Demonstrated cultural awareness and ability to work effectively in diverse, international teams.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Management
Industries: Transportation, Logistics, Supply Chain and Storage
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