Customer Service Representative for Customised Gates and Doors

4 weeks ago


Singapore SG GDW SUPPLIES PTE. LTD. Full time

We are SG GDW Supplies Pte Ltd, a Singapore entity offering a wide range of beautifully customised products for gates, doors, windows, grilles, and digital locks.

Our commitment to top-notch sales service and product quality is unwavering. With expansion plans in motion, we are seeking suitable candidates to join our growing team.

Why Work with Us?
  • We offer an attractive salary that commensurates with work experience.
  • We provide opportunities for career advancement within the company.
  • We prioritise a safe working environment for all employees.
  • A collaborative and inclusive company culture
Job Description

As a Customer Service Representative, your key responsibilities will include:

  • Responding to customer inquiries via phone, WhatsApp, email, and other communication channels in a timely and professional manner.
  • Logging and tracking customer issues and requests to ensure prompt resolution and problem-solving.
  • Handling order administrations, processing customers' orders to support our Sales Manager/Executive.
  • Providing accurate and up-to-date information to customers regarding order status, delivery timelines, and any other relevant details.
  • Identifying and escalating complex customer issues to the appropriate team or manager.
  • Maintaining detailed records of customer interactions and transactions.
  • Contributing to the continuous improvement of customer service processes and procedures.
  • Liaising between operations, suppliers, and customers.
Requirements

To be successful in this role, you should have:

  • Min 1 year's experience in customer services/internal sales support is preferred.
  • Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner.
  • Strong problem-solving and critical thinking abilities to effectively address customer concerns.
  • Demonstrated experience in a customer service or call centre role.
  • A keen eye for detail and the ability to multitask and prioritise tasks efficiently.
  • A team player with a positive and collaborative attitude.
  • Having a strong sense of urgency and responsibility, meticulous and good follow-up skills.

Estimated Salary: SGD $40,000 - $60,000 per annum.



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