Database Systems Specialist

7 days ago


Singapore ITCAN Full time

Detailed Job Description

The Software Engineer is responsible for delivering operational database services to the ITCAN organization. They are accountable for owning, tracking and resolving database-related incidents and requests.

Primary responsibilities include fulfilling requests and resolving incidents within established Service-Level Agreements (SLAs), reviewing service-related reports (e.g., database backups, maintenance, monitoring) on a daily basis to ensure service-related issues are identified and resolved within established SLAs.

The incumbent will also be responsible for responding to database-related alerts and escalations, working with vendors and other parties to develop strategic solutions to recurring problems.

Key Responsibilities:

  1. Owning, tracking, and resolving database-related incidents and requests.
  2. Fulfilling requests and resolving incidents within established SLAs.
  3. Reviewing service-related reports (e.g., database backups, maintenance, monitoring) on a daily basis.
  4. Responding to database-related alerts and escalations.
  5. Working with vendors and other parties to develop strategic solutions to recurring problems.


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