Database Systems Specialist
7 days ago
Detailed Job Description
The Software Engineer is responsible for delivering operational database services to the ITCAN organization. They are accountable for owning, tracking and resolving database-related incidents and requests.
Primary responsibilities include fulfilling requests and resolving incidents within established Service-Level Agreements (SLAs), reviewing service-related reports (e.g., database backups, maintenance, monitoring) on a daily basis to ensure service-related issues are identified and resolved within established SLAs.
The incumbent will also be responsible for responding to database-related alerts and escalations, working with vendors and other parties to develop strategic solutions to recurring problems.
Key Responsibilities:
- Owning, tracking, and resolving database-related incidents and requests.
- Fulfilling requests and resolving incidents within established SLAs.
- Reviewing service-related reports (e.g., database backups, maintenance, monitoring) on a daily basis.
- Responding to database-related alerts and escalations.
- Working with vendors and other parties to develop strategic solutions to recurring problems.
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