Customer Experience Representative

4 days ago


Singapore WELLNESS UNICORN PTE. LTD. Full time
Job Overview

Welcome to Wellness Unicorn PTE. LTD., a leading provider of exceptional customer experiences. We are currently seeking a skilled Customer Service Officer to join our team.

About the Role

We are looking for a highly motivated and organized individual to provide top-notch customer service in our spa outlet. As a Customer Service Officer, you will be responsible for answering phone calls, making customer appointments, and maintaining accurate records of customer purchases.

Main Responsibilities:
  • To ensure seamless customer interactions by responding promptly to phone calls and addressing customer queries.
  • To maintain up-to-date records of customer transactions, including purchases and payments.
  • To provide after-sales support and resolve customer complaints in a timely manner.

Required Skills and Qualifications:

The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Microsoft Office applications. Additionally, they should have strong interpersonal skills, with the ability to work effectively in a team environment.

Key Skills:
  • Excellent Communication and Interpersonal Skills
  • Microsoft Office Proficiency
  • Aftersales Support
  • Inventory Management
  • Data Entry and Administration

Benefits and Remuneration:

As a valued member of our team, you can expect a competitive salary of SGD 40,000 - 60,000 per annum, depending on experience, plus additional benefits, such as medical insurance and paid annual leave.

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