Risk Operations Consultant
6 days ago
We are a financial infrastructure platform for businesses, dedicated to increasing the GDP of the internet by making financial services accessible to everyone. Our mission is to empower businesses to grow their revenue and accelerate new business opportunities.
Role SummaryThis role involves working closely with our Greater China users to minimize risk while enabling them to use our services. You will conduct onboarding, risk reviews, and investigations related to fraud, supportability, and compliance requirements, and collaborate with cross-functional teams to expand the impact of the team and scale user risk assessment and support processes.
Main Responsibilities
* Conduct onboarding and risk reviews for Greater China users, investigating and identifying fraud, compliance, and policy risks.* Work with users and go-to-market teams to build context into business models, validate documentation, and assess supportability.* Conduct periodic investigations on high-risk accounts to identify and mitigate fraudulent or other high-risk behaviors.* Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate emerging risks and build for scale through a collaborative approach with stakeholders.* Lead cross-functional projects to improve operational processes and tools to enhance detection and actioning of high-risk users.* Investigate, mitigate, and remediate incidents related to fraud, compliance, or supportability risks.
Requirements
* At least 3 years of experience conducting complex risk investigations.* A minimum of 1 year of experience in leading risk-related projects or initiatives while effectively collaborating with cross-functional stakeholders.* Experience using data to propose creative solutions to both tactical and strategic problems.* Creative mindset, strong team orientation, and exceptional problem-solving capabilities.* A willingness and ability to challenge the status quo and propose improvements.* Professional fluency in written and verbal Mandarin communication.
About the Team
The Risk Operations team is an industry-leading global fraud operations team, responsible for managing risk across various regions, including Greater China. We are looking for an experienced analyst to join our team and help us expand our impact and scale user risk assessment and support processes.
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