Hotel Guest Experience Ambassador

14 hours ago


Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

Are you passionate about delivering exceptional customer service and ensuring a memorable stay experience for our guests?

We are seeking a skilled Reservations Coordinator to join our team at the Grand Imperial Hotel PTE. Limited.

About the Role

This is an exciting opportunity to work in a fast-paced environment, handling guest interactions, reservations, and resolving any issues promptly. As a key member of our front office team, you will collaborate with colleagues to maximize room occupancy, promote hotel services, and maintain high standards of service quality.

Key Responsibilities
  • Provide exceptional customer service, ensuring high standards of personal presentation.
  • Understand customer needs, delivering products and services that meet their expectations.
  • Manage reservations from various sources (fax, phone, email) accurately in OnQ PM.
  • Work with a sales-focused attitude, identifying opportunities to maximize revenue.
  • Use suggestive selling and upselling techniques to increase revenue.
  • Collaborate with other departments, ensuring professional and efficient communication.
  • Promote Hilton Honors program and deliver loyalty benefits.
Requirements
  • 2 years of customer service experience
  • Good computer skills (e.g., MS Office, property management systems)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Working Hours - 8:45am to 6:15pm (Mon to Fri or Tues to Sat)
What We Offer

A competitive estimated salary of SGD $35,000 per annum, depending on experience.

This role offers excellent career growth opportunities, as well as a comprehensive benefits package, including medical insurance, meal allowances, and more.



  • Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time

    Embark on a captivating career as the Hotel Ambassador and Guest Experience Specialist at The Capitol Kempinski Hotel Singapore.About UsThe Capitol Kempinski Hotel Singapore is a prestigious hotel that exudes elegance and sophistication. We take pride in providing exceptional service to our esteemed guests, making us an ideal workplace for those who share...


  • Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time

    Company OverviewThe Capitol Kempinski Hotel Singapore is a prestigious hospitality institution dedicated to delivering unparalleled guest satisfaction. We strive for excellence in every aspect of our operations, and we are seeking an exceptional individual to join our team as a Lady in Red.SalaryUSD 5,500 - 7,000 per month, depending on experience.Job...


  • Singapore THE BARRACKS HOTEL SENTOSA Full time

    Hotel Lobby AmbassadorWe are seeking a dynamic and customer-focused Hotel Lobby Ambassador to join our team at The Barracks Hotel Sentosa. This role is an excellent opportunity for those who enjoy working in a fast-paced environment and providing exceptional guest experiences.About the RoleThis position plays a vital role in creating positive and memorable...


  • Singapore SG HOTELS PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Ambassador to join our front office team at SG HOTELS PTE. LTD.

  • Hotel Ambassador

    5 days ago


    Singapore HOTEL 1855 OPCO PTE. LTD. Full time

    Hotel Ambassador Opportunity at HOTEL 1855 OPCO PTE. LTD.We are seeking an exceptional Guest Relations Officer to join our team as a Hotel Ambassador, providing world-class hospitality to our discerning guests.Job SummaryThe successful candidate will be responsible for greeting guests upon arrival and ensuring a seamless check-in experience. They will also...


  • Singapore 9CO CITIES PTE. LTD. Full time

    Embark on a rewarding career with 9CO CITIES PTE. LTD. as a Guest Experience Ambassador!About the RoleWe are seeking a highly skilled and passionate individual to join our team in providing exceptional guest experiences from pre-arrival to post-departure.This role involves taking care of the overall guest experience by showing interest, anticipating guest...


  • Singapore THE FULLERTON HOTEL Full time

    Job Title: Guest Service AmbassadorAbout The Fullerton Hotel: As a premier luxury hotel, we strive to deliver exceptional guest experiences through our commitment to quality and service excellence.Estimated Salary Range: $40,000 - $60,000 per annumJob Description:Key Responsibilities: Our ideal candidate will be responsible for providing top-notch bell...

  • Hotel Receptionist

    3 days ago


    Singapore CAPELLA HOTEL, SINGAPORE Full time

    Job Title: Hotel Receptionist - Guest Services CoordinatorWe are seeking a highly skilled and courteous Front Office Executive to join our team at CAPELLA HOTEL, SINGAPORE. This role is ideal for individuals who have prior experience as a Receptionist and possess excellent communication skills.About the Role:The Front Office Executive will be responsible for...


  • Singapore CONRAD CENTENNIAL SINGAPORE Full time

    Job Title: Luxury Guest Experience AmbassadorSalary Range: SGD 40,000 - SGD 60,000 per annumAbout the Role:We are seeking a highly skilled and experienced Luxury Guest Experience Ambassador to join our team at Conrad Centennial Singapore. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and...


  • Singapore HOTEL ROYAL LIMITED Full time

    Job Summary:As a Hotel Front Desk Ambassador at HOTEL ROYAL LIMITED, you will be responsible for providing exceptional guest service and ensuring that every stay is memorable. This role involves assisting guests with their luggage, directing them to the reception counter for check-in, and explaining hotel facilities. You will also be responsible for opening...


  • Singapore VILLAGE HOTEL KATONG Full time

    About the RoleThe Customer Service Ambassador at Village Hotel Katong will play a pivotal role in creating memorable experiences for guests. Collaborating closely with the Assistant Manager, you will provide courteous and efficient services while effectively addressing guest complaints and requests.Key Responsibilities:


  • Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time

    Job OverviewAs a Luxury Guest Experience Ambassador at Shun Tak Real Estate (Singapore) Pte. Ltd., you will be the face of our esteemed hotel, Artyzen Singapore, providing exceptional service to discerning guests from around the world.Key Responsibilities:Promote a professional image and provide full cooperation to guests, ensuring their utmost comfort and...


  • Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    About Four Seasons Hotel SingaporeWe are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We believe in...

  • Hotel Ambassador

    5 days ago


    Singapore SSG HOTELS PTE. LTD. Full time

    We are seeking a highly skilled and detail-oriented Hotel Ambassador to join our team at SSG Hotels Pte. Ltd., a luxury boutique hotel group in Singapore. As a key member of our staff, you will be responsible for delivering exceptional service to our guests and ensuring that their stay with us is memorable and enjoyable.**About Us**SSG Hotels Pte. Ltd....


  • Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time

    Artyzen Singapore, a modern interpretation of luxury lifestyle, seeks an experienced Luxury Hotel Ambassador to promote exceptional guest experiences.About the Role:We are seeking a dynamic and service-oriented individual to join our Guest Services team as a Luxury Hotel Ambassador. As a key ambassador for Artyzen Singapore, you will be responsible for...


  • Singapore AAPC SERVICES PTE. LTD. Full time

    We are seeking a highly skilled Luxury Guest Experience Ambassador to join our team at AAPC Services PTE. LTD. This is an exciting opportunity for an experienced hospitality professional to contribute their expertise in delivering exceptional guest experiences.Job OverviewThe Luxury Guest Experience Ambassador will be responsible for ensuring that all guests...

  • Hotel Attendant

    14 hours ago


    Singapore HOTEL ROYAL LIMITED Full time

    HOTEL ROYAL LIMITED is seeking a diligent and customer-centric Hotel Attendant to join our team.Job Description:The successful candidate will be responsible for providing exceptional guest experience by offering assistance with luggage, directing guests to the reception counter, and ensuring a smooth check-in process.Key Responsibilities:Open vehicle doors...


  • Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full time

    We are seeking a Security and Guest Experience Ambassador to join our team at THE RITZ-CARLTON, MILLENIA SINGAPORE.Job SummaryThis role is responsible for ensuring the safety and security of our guests and employees. The successful candidate will have strong communication skills and be able to work well under pressure.About UsThe Ritz-Carlton, Millenia...


  • Singapore OASIA HOTEL NOVENA, SINGAPORE Full time

    Explore a dynamic career opportunity as a Hotel Operations Manager at OASIA HOTEL NOVENA, SINGAPORE.About the RoleWe are seeking an experienced and results-driven professional to oversee the day-to-day operations of our Front Office team. As a Hotel Operations Manager, you will be responsible for ensuring seamless guest experiences, driving revenue growth,...


  • Singapore Far East Organization Full time

    Job SummaryWe are seeking a highly skilled and courteous Hotel Service Ambassador to join our team at Far East Organization.About the RoleThe ideal candidate will possess excellent communication skills, be able to work well under pressure, and provide exceptional service to our guests. As a Hotel Service Ambassador, you will be responsible for ensuring that...