Hotel Guest Experience Ambassador
14 hours ago
Are you passionate about delivering exceptional customer service and ensuring a memorable stay experience for our guests?
We are seeking a skilled Reservations Coordinator to join our team at the Grand Imperial Hotel PTE. Limited.
About the RoleThis is an exciting opportunity to work in a fast-paced environment, handling guest interactions, reservations, and resolving any issues promptly. As a key member of our front office team, you will collaborate with colleagues to maximize room occupancy, promote hotel services, and maintain high standards of service quality.
Key Responsibilities- Provide exceptional customer service, ensuring high standards of personal presentation.
- Understand customer needs, delivering products and services that meet their expectations.
- Manage reservations from various sources (fax, phone, email) accurately in OnQ PM.
- Work with a sales-focused attitude, identifying opportunities to maximize revenue.
- Use suggestive selling and upselling techniques to increase revenue.
- Collaborate with other departments, ensuring professional and efficient communication.
- Promote Hilton Honors program and deliver loyalty benefits.
- 2 years of customer service experience
- Good computer skills (e.g., MS Office, property management systems)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Working Hours - 8:45am to 6:15pm (Mon to Fri or Tues to Sat)
A competitive estimated salary of SGD $35,000 per annum, depending on experience.
This role offers excellent career growth opportunities, as well as a comprehensive benefits package, including medical insurance, meal allowances, and more.
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