Enterprise Data Expert

7 days ago


Singapore Bloomberg Full time

The Bloomberg Financial Solutions department is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand.

About the Role

We're seeking a highly skilled individual to join our team as a Customer Service Representative. As a key member of our Financial Solutions department, you'll work closely with clients to resolve and prevent issues that may impact their businesses.

  • You will handle escalations to internal Bloomberg groups such as Network Operations, Global Data, Data Feed teams, Implementation and Engineering.
  • Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems & email, and in person when feasible.
  • Actively troubleshoot to recreate reported customer issues on internal, client simulated and test system environments or by carrying out diagnostic work on the clients' own test/UAT systems.
Requirements
  • 3+ years experience in a client-facing position within a financial services or financial technology organization.
  • Experience supporting financial markets technology products, such as market data feeds, reference data products, desktop or trading solutions.
  • A curiosity and interest in financial market data data products (e.g. market data and/or reference data).
  • An analytical and problem-solving mindset.
  • A passion and ability to provide best-in-class customer service.
Benefits

We offer a competitive salary and benefits package, including comprehensive health insurance, retirement plan, and paid time off.



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