Customer Service Representative

7 days ago


Singapore JINSA PTE. LTD. Full time
Job Description

We are seeking a highly motivated and responsible individual to join our team as a Customer Service Representative - Hospitality.

About the Role

The successful candidate will be responsible for providing excellent customer service, ensuring high levels of customer satisfaction, and contributing to a positive dining experience.

Key Responsibilities

  • Greet customers in a friendly and professional manner, provide menu recommendations, and take orders in a timely and efficient manner.
  • Ensure all customer transactions are accurately processed and recorded using our Point of Sale system.
  • Respond to customer feedback and complaints in a professional and courteous manner, resolving issues promptly and efficiently.
  • Develop knowledge of all menu items and beverages, providing detailed explanations to customers upon request.
  • Maintain a clean and organized workspace, adhering to health and safety standards, and contribute to a smooth and efficient kitchen operation.
  • Perform general housekeeping duties, including sweeping, mopping, cleaning grill pans, and maintaining equipment.

Requirements

  • Punctuality and reliability are essential for this role.
  • Able to work effectively in a fast-paced environment, multitasking and managing multiple priorities simultaneously.
  • Highly motivated and responsible individual with excellent communication skills.
  • Willingness to learn and adapt to new situations, with a positive attitude and strong work ethic.
  • Able to maintain good personal grooming and hygiene at all times.

Benefits

  • Competitive salary: SGD $12,000 - $15,000 per annum.
  • Meals provided on shift.
  • Medical benefits.
  • Staff discount on food and beverages.
  • Overtime pay, performance bonus, and tips.

Tell Employers What You Have

  • Customer Service Oriented.
  • Able To Multitask.
  • Food Safety.
  • Housekeeping.
  • Interpersonal Skills.
  • Service Recovery.
  • Sanitation.
  • Compass.
  • Cashiering.
  • Customer Service.


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