Digital Workplace Technology Strategist
3 days ago
About the Role
Rapsys Technologies Pte. Ltd. is seeking a highly skilled Digital Workplace Technology Strategist to join our team. This is a key position that will play a crucial role in driving the company's digital transformation.
Job Responsibilities
- Design and implement standardized workplace technology solutions across the organization, incorporating industry best practices and regulatory requirements.
- Manage workplace technology solutions, including end-user devices, telephony, collaboration tools, and office productivity tools, with a focus on Microsoft 365 suite and emerging technologies like Microsoft Co-Pilot.
- Implement and manage network infrastructure, including WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access, and other network-enabling technologies and applications.
- Lead the Service Desk team to handle service requests and incidents effectively.
- Drive workplace technology and infrastructure service recovery to minimize system downtime and impact on internal users and external customers.
- Monitor service providers' SLAs and ensure they are met.
- Stay up-to-date with new workplace technologies and recommend their implementation to drive business value.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or relevant professional experience.
- Over 5 years of experience in managing workplace technology and infrastructure, preferably in the financial services industry.
- Experience in implementing and managing Microsoft infrastructure, including Active Directory, ADFS, Azure AD, SCCM, and endpoint management tools.
- Familiarity with WAN routing protocols, QOS, COS, and Telco business and operations, as well as network protocols like DHCP, TCP/IP, and VPN.
- Relevant certifications in workplace technology and networking are an asset but not mandatory.
- Strong technical, analytical, and engineering competencies, with hands-on experience in managing workplace and infrastructure environments.
- Customer-centric approach and ability to communicate clearly with non-IT-savvy users.
- Knowledge of ITIL framework and IT service management concepts, as well as Agile methodologies.
Tell Employers What You Have
- Microsoft PowerPoint
- IT Service Management
- Azure
- Experimentation
- Technology Development
- Active Directory
- SCCM
- DHCP
- Agile Methodologies
- Service Recovery
- Information Technology
- Telephony
- Service Desk
- Networking
- Routing Protocols
- Commercial Banking
- Routers
- Regulatory Requirements
- WAN
Estimated Salary: SGD $120,000 - SGD $150,000 per annum, depending on qualifications and experience.
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