Digital Workplace Technology Strategist

3 days ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

About the Role

Rapsys Technologies Pte. Ltd. is seeking a highly skilled Digital Workplace Technology Strategist to join our team. This is a key position that will play a crucial role in driving the company's digital transformation.

Job Responsibilities

  • Design and implement standardized workplace technology solutions across the organization, incorporating industry best practices and regulatory requirements.
  • Manage workplace technology solutions, including end-user devices, telephony, collaboration tools, and office productivity tools, with a focus on Microsoft 365 suite and emerging technologies like Microsoft Co-Pilot.
  • Implement and manage network infrastructure, including WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access, and other network-enabling technologies and applications.
  • Lead the Service Desk team to handle service requests and incidents effectively.
  • Drive workplace technology and infrastructure service recovery to minimize system downtime and impact on internal users and external customers.
  • Monitor service providers' SLAs and ensure they are met.
  • Stay up-to-date with new workplace technologies and recommend their implementation to drive business value.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or relevant professional experience.
  • Over 5 years of experience in managing workplace technology and infrastructure, preferably in the financial services industry.
  • Experience in implementing and managing Microsoft infrastructure, including Active Directory, ADFS, Azure AD, SCCM, and endpoint management tools.
  • Familiarity with WAN routing protocols, QOS, COS, and Telco business and operations, as well as network protocols like DHCP, TCP/IP, and VPN.
  • Relevant certifications in workplace technology and networking are an asset but not mandatory.
  • Strong technical, analytical, and engineering competencies, with hands-on experience in managing workplace and infrastructure environments.
  • Customer-centric approach and ability to communicate clearly with non-IT-savvy users.
  • Knowledge of ITIL framework and IT service management concepts, as well as Agile methodologies.

Tell Employers What You Have

  • Microsoft PowerPoint
  • IT Service Management
  • Azure
  • Experimentation
  • Technology Development
  • Active Directory
  • SCCM
  • DHCP
  • Agile Methodologies
  • Service Recovery
  • Information Technology
  • Telephony
  • Service Desk
  • Networking
  • Routing Protocols
  • Commercial Banking
  • Routers
  • Regulatory Requirements
  • WAN

Estimated Salary: SGD $120,000 - SGD $150,000 per annum, depending on qualifications and experience.



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