Information Technology Manager with Leadership Expertise

4 days ago


Singapore ARCBLUE SINGAPORE PTE. LTD. Full time
Job Opportunity for Experienced IT Professional

About ARCBLUE SINGAPORE PTE. LTD.

We are a reputable firm in the professional services industry with a strong presence in Asia, actively hiring for an experienced Senior IT Service Desk Manager to lead our team of Service Desk Analysts. This role offers an excellent opportunity for growth with a multinational corporation (MNC).

Key Responsibilities:
• Manage and train a team of Service Desk Analysts to provide global technical support
• Ensure support for existing and emerging information technology services, including providing technical advice to project teams
• Oversee service desk service level agreements (SLAs) and performance
• Appraise Service Desk Analysts performance, provide feedback, take corrective actions, and oversee their training and development through coaching and mentoring
• Establish new and report on existing progress reports and performance metrics to measure IT effectiveness and productivity
• Maintain alignment with Global Service Desk on process and tool documentation, management, controls, and improvement/corrective projects

Requirements:
• Relevant tertiary qualifications in Computer Science, Information Technology, or a related field
• At least 12 years of experience in a technical support role, with at least 6 years in a leadership position
• Prior experience in a MNC environment, managing large teams with regional and global stakeholders is a must to excel in this role
• Strong organizational and interpersonal skills with a customer-oriented approach

What We Offer:
This is an excellent opportunity for an experienced Service Desk/Helpdesk Team Leader looking to step up and grow with a MNC. The position will be based in the Singapore office, CBD area. We offer competitive compensation and opportunities for career advancement.

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