Highly Skilled Quality Service Manager Wanted
2 weeks ago
We are seeking a highly skilled Quality Service Manager to join our team. In this role, you will be responsible for leading and overseeing the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.
Responsibilities:- Plan initiatives to enhance the patient experience and foster a patient-centric culture.
- Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.
- Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role.
- Demonstrate a proven track record in establishing a service-oriented culture.
- Possess experience in developing, evaluating, and conducting service training.
- Have excellent writing and editing skills.
- Possess expertise in conflict resolution, data analytics, and presentation skills.
Our ideal candidate will have a strong background in healthcare improvement, leadership, and customer experience. If you are a motivated professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.
About Us:We value our employees' contributions and provide opportunities for growth and development. Our team is dedicated to delivering exceptional service and creating a positive impact on the community.
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