Technical Support Engineer

3 days ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

About Wise Asia-Pacific PTE. LTD.

Wise is a global payments infrastructure company that has revolutionised the way money moves around the world. Our mission is to make international money transfers cheap, fair, and simple.

We're proud to have a truly international team and celebrate our differences. Our teams are strongest when they are diverse, equitable, and inclusive.

Job Summary

This role involves ensuring that Wise API integrations receive industry-leading support levels when needed. The Technical Support Engineer will be part of a global team responsible for providing timely and dedicated assistance to Wise Platform enterprise partnerships, business payouts customers, Open Banking providers, and self-onboarded API users.

About the Role

  • Develop expertise in Wise API products and capabilities, as well as a solid understanding of how Wise Platform partnerships integrate with the solution.
  • Collaborate with various teams across Wise Platform and Open Banking products to achieve this goal.
  • Support contacts across all channels, primarily through email in our support queues, and also by phone for critical issues affecting partnerships.
  • Contribute significantly to troubleshooting and solving user-reported issues independently or collaboratively with engineering and commercial teams.
  • Enable the rest of the team to support API users globally by sharing and capturing knowledge on reported issues.

Requirements

  • You have at least 3 years of experience in a technical support engineering role and are familiar with common support tooling and terminology.
  • You're confident in testing and debugging REST APIs, interpreting logs, and querying databases.
  • You possess strong organisation and prioritisation skills, allowing you to focus on challenges while setting expectations with stakeholders.
  • You thrive in reactive support environments and drive proactive improvements where necessary.
  • You're able to navigate high-severity incidents under pressure and handle multiple responses simultaneously.
  • Some coding experience, particularly with Python or Java, is beneficial – although not required.
  • While working 24/5 follow-the-sun may require some regular out-of-hours on-call duties over weekends.
  • You're willing to travel internationally to work with product engineering, implementation delivery, customer support, and operations teams worldwide.
  • Working effectively within a diverse team across different time zones is crucial.

Additional Information

We believe everyone deserves access to affordable, reliable financial services, regardless of their background or circumstances. At Wise, we strive to provide a platform that empowers individuals and businesses to manage their finances without borders or prejudice.

Salary: $85,000 per year (estimated based on location and industry standards)



  • Singapore The Chemical Engineer Full time

    About us At Exxon Mobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low...

  • Process engineer

    3 weeks ago


    Singapore The Chemical Engineer Full time

    Why Patients Need You Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is vital to making sure customers and patients have the medicines they need, when they need them. Working with our innovative engineering team, you'll help bring medicines to the...

  • Process engineer

    3 weeks ago


    Singapore The Chemical Engineer Full time

    POSITION SUMMARY Incumbent will be responsible for leading product manufacturing campaigns from the start of production, and providing technical supervision with respect to quality and EHS until completion and release of the material.POSITION RESPONSIBILITIESDevelop Manufacturing/Operating Instructions and necessary Standard Operating Procedures.Develop,...


  • Singapore CUBI TECHNICAL PTE. LTD. Full time

    Job SummaryWe are seeking an experienced Technical Systems Engineer to join our team at Pepper Internet Technology PTE. LTD. as a DevOps Architect.About the RoleThe successful candidate will have a strong background in technical systems engineering with a focus on architecture, infrastructure, and automation. This is an excellent opportunity to leverage your...


  • Singapore This is an IT support group Full time

    We are seeking a talented Technical Support professional to join our dynamic team at Backer Cellnergy Pte Ltd. In this role, you will be responsible for providing exceptional technical support to our valued customers. Your expertise in Electrical/Electronic Engineering will be crucial in ensuring our products and services meet our customer's...


  • Singapore Preferably Professional Engineer Full time

    Client: MNC, A1 Main Contractor. Mega Projects Staff Benefits: 17 days annual leave, Year-End Bonus + VB. Salary: Negotiable Based on Qualification, Experience & Capability Location: Central Job Requirements: Degree in Electrical or Mechanical Engineering, recognized by PE Board Singapore/ BCA / IES Min 10 year experience in Mechanical & Electrical...


  • Singapore Institute of Technical Education Full time

    About the Role:We are seeking a highly skilled Technical Precision Engineering Instructor to join our team at ITE College Central. As a key member of our faculty, you will play a critical role in shaping the next generation of precision engineers.Key Responsibilities:Teach and facilitate learning in precision engineering, mechatronics engineering, and...


  • Singapore KABAM PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components. Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems. Document and report recurring issues to the Technical team to...


  • Singapore CAREERS COMPASS CONSULTANTS PTE. LTD. Full time

    Job OverviewCAREERS COMPASS CONSULTANTS PTE. LTD. is seeking a highly skilled Technical Support Engineer to join our team.Salary InformationThe estimated salary for this position is SGD $60,000 - $80,000 per annum, depending on experience.Job DescriptionWe are looking for a detail-oriented and organized individual to provide technical support for our...


  • Singapore JOBLINE RESOURCES PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at JOBLINE RESOURCES PTE. LTD.About the Role:This is a unique opportunity for an experienced System Administrator to take their skills to the next level and work with a variety of systems, networks, and hardware.As a Technical Support Engineer, you will be responsible...


  • Singapore This Is An IT Support Group Full time

    At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, Pay Pal and Stripe to access new markets, connect with more customers, and accelerate their growth.Our strength lies in our diverse...


  • Singapore This Is An IT Support Group Full time

    Minimum Requirements: 5+ years of technical engineering experience Bachelor's degree Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/Dev Ops/big data and analytics/security/applications development in a distributed systems environment Job Overview: AWS Sales, Marketing,...


  • Singapore This Is An IT Support Group Full time

    Industry: Home Appliance Permanent role Conducive Working Environment Responsibilities: Provide a high level of technical support across the company, both to internal and external customers. Write specifications and technical reports. Work closely with contract technicians to visit customers, when applicable, to resolve issues. Check and grade return stock...


  • Singapore This Is An IT Support Group Full time

    Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs...


  • Singapore This is an IT support group Full time

    Job Details 2 headcounts (one for engineer, one for customer service cum technical staff)Monday to Friday 8.45am to 5.45pm Japanese MNC Global leader in the development, manufacture, and sale of motors and automation equipment Benefit: Mobile Phone + Transport (claim basis)Job Description Handle customer enquiry & suggest solution based on customer’s...


  • Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving complex technical issues for clients. You will work closely with cross-functional teams including development, operations, and product teams to ensure prompt and efficient resolution of customer queries. The ideal...


  • Singapore TENABLE NETWORK SECURITY PTE. LIMITED Full time

    Roles & ResponsibilitiesWho is Tenable?Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey!What makes Tenable such a great...


  • Singapore CANATEC PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities· Prepare and submit tender & project technical proposal, compliance list and data sheet· Review technical specifications and drawings to ensure product specifications is met· Attend site survey and data gathering· Prepare technical presenation· Attend project and technical meeting· Perform pre sale/design of...


  • Singapore TAGUCHIMARKETING PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the jobCompany OverviewTaguchi Marketing is an Australian & Singaporean based software development company that develops and distributes the Taguchi® Marketing Automation Platform. The company operates in the Digital Marketing and Technology industry and has experienced significant growth over the past few years.What We...


  • Singapore HIKVISION SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities1. Provide technical support to business opportunities.2. Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.3. Prepare project delivery, plan design and review, testing and verification, to ensure that the...