Key Operations Coordinator
4 days ago
Wyse Active Hub, located near Jurong East MRT station, is the newly opened largest badminton facility in Singapore. Our team aims to provide an exceptional experience for members and visitors by ensuring smooth operations and delivering excellent customer service.
Job SummaryWe are seeking a Key Operations Coordinator to join our Wyse Active Operations Crew. This role involves managing bookings, assisting guests, overseeing facility cleanliness, ensuring safety standards, and providing operational support during events and peak hours.
Key Responsibilities:- Customer Service: Greet visitors and members, assist with inquiries, manage bookings, and provide information about available services, schedules, and equipment.
- Operations Support: Assist with setting up and dismantling equipment for sports events, ensuring all facilities are prepared and ready for use.
- Facility Monitoring: Regularly check and maintain cleanliness, safety, and functionality of all areas, including sports courts, locker rooms, and seating areas.
- Safety Compliance: Monitor the sports hall for any safety hazards, report issues to management, and ensure all users adhere to the facility's safety regulations.
- Conflict Resolution: Address any disputes or concerns from customers in a professional and calm manner, escalating issues to Team Managers when necessary.
- Teamwork: Collaborate with other staff members to ensure smooth operation, especially during peak hours or special events.
To be successful in this role, you will need the following skills and qualifications:
- Negotiation skills
- Microsoft Office proficiency
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
- Time management and organizational skills
- Customer service experience
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