
Content Review Specialist
5 days ago
We are seeking a highly skilled and detail-oriented Content Analyst to join our team. As a Content Analyst, you will play a critical role in ensuring the accuracy and integrity of content on our platform.
About the RoleThis is an exciting opportunity for a motivated and organized individual to work in a fast-paced environment and contribute to the success of our team. The successful candidate will have excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills.
Key Responsibilities- Document Intake and Processing: Handle legal content removal requests, including document intake and processing, and analyze and interpret content through the lens of our policies without bias.
- Collaboration and Communication: Work closely with cross-functional stakeholders, perform comprehensive analysis of ambiguous problems, and make data-driven decisions to achieve resolution.
- Operational Optimization: Continuously identify opportunities to streamline and optimize operational workflows across multiple tools, teams, processes, and policies to prevent future escalations.
- Quality and Customer Experience: Balance throughput time with delivering high-quality, customer-centric resolutions, ensuring a superior experience for all parties involved.
- Education and Experience: Bachelor's Degree or equivalent education/experience; 2+ years of relevant experience in high-volume legal document intake and processing, content moderation, or customer support escalations.
- Language Proficiency: Full professional proficiency in English; one of the following languages (Bahasa Indonesia, Japanese, Malay, or Thai) preferred; other language competency a plus.
- Skill and Qualifications: Excellent business judgment and strategic thinking; extremely detail-oriented; proven experience in providing analyses or recommendations that inform policy/development and/or strategic decision making based on operations.
- Communication and Teamwork: Excellent written and verbal communication skills, with the ability to articulate and simplify complex topics, and present compelling arguments.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are passionate about protecting user safety, privacy, and freedom of expression, and have the skills and qualifications outlined above, we encourage you to apply.
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