Customer Service and Credit Operations Specialist

1 day ago


Singapore PASONA SINGAPORE PTE. LTD. Full time

PASONA SINGAPORE PTE. LTD. is seeking a skilled Credit and Collections Professional to lead our team in delivering exceptional customer service and credit operations. With a focus on meeting key performance indicators (KPIs) and achieving team goals, this role requires strong leadership and communication skills.

The ideal candidate will have a minimum of 3-5 years of experience in team KPI management and stakeholder communication, with proficiency in Japanese comprehension at a business level. Ability to interact with customers via email/phone, use internal systems for transactions, and possess problem-solving skills are essential. A diploma or degree holder with experience in customer service or administration is preferred.

In this role, you will be responsible for leading the team, managing AR performance, engaging internal and external customers, and resolving issues that prevent customer payment performance. You will also assist customers with billing-related issues, perform administrative tasks related to credit and collection, and follow up with customers for payment via phone calls.

As a Credit and Collections Professional, you will work closely with the sales, operations, dispute research team, and logistics teams to resolve customer issues and improve customer service. Your excellent communication skills, both written and verbal, will enable you to effectively communicate with customers and stakeholders. If you are a results-driven individual with a passion for customer service and credit operations, we encourage you to apply for this exciting opportunity.



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