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Customer Service Representative, Hospitality Industry
1 month ago
The Capella Connects Executive plays a vital role in delivering exceptional customer service to our guests, travel agents, and referral networks.
Key Responsibilities:
- Answer inquiries regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate pertinent guest information to designated departments/personnel
- Pass on requests in a timely and accurate manner to appropriate colleagues
- Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
- Enter all sales booking and group contracts on a timely basis
- Create and maintain reservation records by date of arrivals
- Prepare letters of confirmation
- Process cancellations and modifications promptly
- Process and monitor advance deposits/prepayment on reservations
Talent Profile:
- Strong customer service skills
- Strong verbal and written communication skills
- Willingness to work a flexible schedule including weekends
- Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities
What We Offer:
- A competitive salary range of SGD 40,000 - 60,000 per annum, based on experience
- A comprehensive benefits package, including medical and dental insurance, staff meals, and uniform allowance
- Ongoing training and development opportunities to enhance your skills and career growth
About Us:
Capella Hotel Singapore is a luxurious 5-star hotel located in the heart of the city. We pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests.