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Customer Service Representative, Hospitality Industry

1 month ago


Singapore CAPELLA HOTEL, SINGAPORE Full time
Job Description

The Capella Connects Executive plays a vital role in delivering exceptional customer service to our guests, travel agents, and referral networks.

Key Responsibilities:

  • Answer inquiries regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  • Communicate pertinent guest information to designated departments/personnel
  • Pass on requests in a timely and accurate manner to appropriate colleagues
  • Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
  • Enter all sales booking and group contracts on a timely basis
  • Create and maintain reservation records by date of arrivals
  • Prepare letters of confirmation
  • Process cancellations and modifications promptly
  • Process and monitor advance deposits/prepayment on reservations

Talent Profile:

  1. Strong customer service skills
  2. Strong verbal and written communication skills
  3. Willingness to work a flexible schedule including weekends
  4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

What We Offer:

  • A competitive salary range of SGD 40,000 - 60,000 per annum, based on experience
  • A comprehensive benefits package, including medical and dental insurance, staff meals, and uniform allowance
  • Ongoing training and development opportunities to enhance your skills and career growth

About Us:

Capella Hotel Singapore is a luxurious 5-star hotel located in the heart of the city. We pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests.