Customer Service Specialist

7 days ago


Singapore LUXURY VENTURES PTE. LTD. Full time
Job Summary:

As a Customer Service Specialist at LUXURY VENTURES PTE. LTD., you will play a vital role in delivering exceptional retail experiences to our customers. This is an exciting opportunity for energetic and proactive individuals who can work in a dynamic environment.

About the Role:

This position involves supporting day-to-day retail operations, achieving individual sales and store sales targets, performing cashiering duties, managing in-store visual merchandising displays, and providing excellent customer service. You will work closely with the Manager to handle customer complaints and ensure that all customer needs are met.

Key Responsibilities:

• Support the management team in implementing retail strategies to drive sales growth and improve customer satisfaction.
• Achieve individual sales targets and contribute to meeting store sales targets through effective sales techniques and customer engagement.
• Perform various payment transactions, manage cash handling, and maintain accurate records of sales and returns.
• Collaborate with colleagues to maintain visually appealing store displays and floor sets that showcase our products effectively.
• Stay up-to-date with product knowledge and provide expert advice to customers to enhance their shopping experience.
• Work closely with the Management Team to address customer complaints and resolve issues efficiently.

Requirements:

• Energetic and proactive individual with excellent communication skills and a passion for delivering outstanding customer service.
• Proven sales and customer-facing experience, with a strong track record of achieving sales targets.
• Ability to work independently and as part of a team, with a focus on collaboration and open communication.
• Familiarity with POS systems and basic computer skills would be an advantage.

Benefits:

LUXURY VENTURES PTE. LTD. offers a comprehensive compensation package that includes an attractive salary of $12,000 - $18,000 per month (based on experience), plus additional benefits such as medical coverage, dental and optical coverage, annual leave, birthday leave, staff purchase privileges, and off-days during the week.

Salary Range:

$12,000 - $18,000 per month

Work Hours:

44 hours per week, including weekends and public holidays.

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