Hospitality Team Member
21 hours ago
Welcome to Paradox Clarke Quay Pte. Ltd., a dynamic and innovative company partnering with the Employment and Employability Institute (e2i) under the Talent Attraction Programme to grow the talent pool for the Hospitality industry. We're looking for a highly motivated individual to join our team as a Hospitality Team Member - Front Desk Operations.
About Us:
Paradox Clarke Quay Pte. Ltd. is a leading player in the hospitality industry, committed to providing exceptional service to our guests. As a key member of our front desk operations team, you will play a vital role in ensuring seamless guest experiences.
Key Responsibilities:
The successful candidate will be responsible for managing the front desk operations, including:
- Ensuring timely completion of tasks during each shift
- Maintaining high standards of quality
- Providing exceptional customer service
- Responding promptly and tactfully to guest complaints, requests, and enquiries
- Covering arrival and departure of VIPs and Suite guests
- Collaborating with other team members from Concierge, Bell Desk, Front Office, Security, and hotel departments
Main Responsibilities at Switchboard:
- Addressing incoming and outgoing calls
- Taking messages for in-house guests and internal guests
- Programming wake-up calls
- Sending job requests from in-house guests and internal departments
Main Responsibilities at Executive Lounge:
- Assigning Executive Floor guest rooms daily
- Preparing and updating lounge records
- Maintaining and counting stock for lounge equipment
Your Skills:
We're looking for individuals with excellent interpersonal skills, strong communication abilities, and a passion for delivering exceptional customer service. Previous experience in hospitality or customer-facing roles is an asset.
Salary:
$3,500 - $4,000 per month, depending on qualifications and experience.
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