Front Desk Ambassador for Cultural Heritage Centre
5 days ago
About WOOPA TRAVELS PTE. LTD.
A forward-thinking travel agency and destination management company, we re-invent the travel experience by combining adventure with professional storytelling to create quality experiences for every traveller.
We are seeking a skilled Front Desk Ambassador to join our team at the Chinatown Heritage Centre in Singapore. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and ensuring a seamless visitor experience.
Job Summary- We are looking for a results-driven and customer-focused individual to manage ticketing, merchandising, tour scheduling, and overall visitor experience at the Chinatown Heritage Centre.
You will be responsible for providing exceptional customer service for admissions, bookings, registrations, and visitor inquiries. Ensuring exhibits are well-maintained, clean, and in good working condition is also an essential part of this role.
Key Responsibilities- Manage ticketing, merchandising, tour scheduling, and overall visitor experience at the Chinatown Heritage Centre.
- Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
- Ensure exhibits are well-maintained, clean, and in good working condition.
- Maintain all equipment and logistics, ensuring the security of items.
- Facilitate and liaise with tour guides for the commencement of guided programs.
- Attend all required training sessions and updates.
- Uphold a high standard of customer service.
- Handle feedback and complaints promptly and professionally.
- Compile daily reports for the Centre Director and Manager.
- Excellent verbal and interpersonal skills.
- Strong organisational and multitasking abilities.
- Willingness to work in a fast-paced environment and continuously learn.
- Proficiency in MS Office and tour management software.
- Ability to work under pressure and meet deadlines.
- Knowledge of travel regulations and industry standards.
- Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
- For part-time, availability to work at least six shifts a week, including public holidays and weekends.
- A competitive hourly rate of SGD 10 - SGD 12 per hour.
- An opportunity to work in a dynamic and growing travel company.
- The chance to develop your skills and knowledge in customer service and tourism.
Ticketing
Tour Management
Interpersonal Skills
Exceptional Customer Service
Merchandising
MS Office
Museums
Visitor Experience
Team Player
Storytelling
Customer Service
Scheduling
Hospitality
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