Mortgage Retention Specialist

5 hours ago


Singapore HSBC Full time
Key Responsibilities
  • Handle Mortgage Loan repricing and servicing requests for high net worth customers.
  • Provide independent and holistic Mortgage solutions to meet the home ownership needs of existing Mortgage customers.
  • Build relationships with existing Mortgage customers by providing excellent service to build customer loyalty and seek referrals to grow the business.
  • Work closely with the product team to optimize on repricing packages offering and profitability of the existing Mortgage portfolio.
  • Execute proactive retention exercises initiated by the product team.
  • Review and streamline existing processes to provide a seamless customer experience.
Requirements
  • Experience in sales and financial sector preferred.
  • Good understanding of related financial regulations and regulatory compliance.
  • Clear and concise written and verbal communication.
  • Effective time management, problem-solving and negotiation skills.
  • A Degree / Diploma with minimum of 3 years of relevant working experience in retail banking products.


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