Senior IT Operations Expert
3 days ago
Job Title: Senior Systems Operations Engineer
About the Role:
We are seeking an experienced Senior Systems Operations Engineer to join our Managed Services team at NET ONE ASIA PTE. LTD. The ideal candidate will have a strong background in IT support services, with a focus on technical administration, maintenance, and troubleshooting.
Key Responsibilities:
- Mentor a team of systems operations engineers, providing guidance, mentorship, and technical expertise.
- Monitor server conditions, applications, and security measures.
- Identify, log, and resolve technical problems within the scope of incident management.
- E nsure work is carried out within agreed service levels for service requests, incidents, changes, and patch management.
- Respond to site visits to troubleshoot, diagnose, and rectify faults.
- Liaise and coordinate system recovery efforts.
- Identify potential changes and system improvements for consideration and implementation (continuous improvements).
- Create, maintain, and distribute reports of progress to the service delivery manager.
- Perform other ad-hoc tasks assigned.
Requirements:
- Good knowledge of Windows operating systems, clusters, NLB, or Unix.
- Proficiency in OS provisioning, hardening, and patching.
- Expertise in Solarwinds and Manage Engine.
- Strong understanding of antivirus solutions like Symantec.
- Familiarity with cloud platforms and virtualization technologies.
- Experience with BMC Control-M.
- Robust server experience, including AD administration and basic networking skills.
- Ability to mentor and motivate a team.
- Self-driven qualities and effectiveness in working independently and as part of a team with minimal supervision.
- Excellent problem-solving and logical thinking skills.
- Strong communication and interpersonal skills, with the ability to build collaborative relationships with internal and external contacts.
- Excellent customer management skills.
Education and Qualifications:
- Diploma or Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline from a recognized institution.
- Information Technology Infrastructure Library (ITIL) foundation certification.
- At least 3 years of relevant working experience in infrastructure support.
Salary: $80,000 - $110,000 per annum, depending on experience.
About NET ONE ASIA PTE. LTD.:
NET ONE ASIA PTE. LTD. is a leading provider of managed services, with a focus on delivering high-quality IT support services to our clients. We are committed to providing a supportive and challenging work environment for our employees, with opportunities for professional growth and development.
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