Senior IT Operations Expert

3 days ago


Singapore NET ONE ASIA PTE. LTD. Full time

Job Title: Senior Systems Operations Engineer

About the Role:

We are seeking an experienced Senior Systems Operations Engineer to join our Managed Services team at NET ONE ASIA PTE. LTD. The ideal candidate will have a strong background in IT support services, with a focus on technical administration, maintenance, and troubleshooting.

Key Responsibilities:

  • Mentor a team of systems operations engineers, providing guidance, mentorship, and technical expertise.
  • Monitor server conditions, applications, and security measures.
  • Identify, log, and resolve technical problems within the scope of incident management.
  • E nsure work is carried out within agreed service levels for service requests, incidents, changes, and patch management.
  • Respond to site visits to troubleshoot, diagnose, and rectify faults.
  • Liaise and coordinate system recovery efforts.
  • Identify potential changes and system improvements for consideration and implementation (continuous improvements).
  • Create, maintain, and distribute reports of progress to the service delivery manager.
  • Perform other ad-hoc tasks assigned.

Requirements:

  • Good knowledge of Windows operating systems, clusters, NLB, or Unix.
  • Proficiency in OS provisioning, hardening, and patching.
  • Expertise in Solarwinds and Manage Engine.
  • Strong understanding of antivirus solutions like Symantec.
  • Familiarity with cloud platforms and virtualization technologies.
  • Experience with BMC Control-M.
  • Robust server experience, including AD administration and basic networking skills.
  • Ability to mentor and motivate a team.
  • Self-driven qualities and effectiveness in working independently and as part of a team with minimal supervision.
  • Excellent problem-solving and logical thinking skills.
  • Strong communication and interpersonal skills, with the ability to build collaborative relationships with internal and external contacts.
  • Excellent customer management skills.

Education and Qualifications:

  • Diploma or Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline from a recognized institution.
  • Information Technology Infrastructure Library (ITIL) foundation certification.
  • At least 3 years of relevant working experience in infrastructure support.

Salary: $80,000 - $110,000 per annum, depending on experience.

About NET ONE ASIA PTE. LTD.:

NET ONE ASIA PTE. LTD. is a leading provider of managed services, with a focus on delivering high-quality IT support services to our clients. We are committed to providing a supportive and challenging work environment for our employees, with opportunities for professional growth and development.



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