Full-time Customer Service Representative Position
1 week ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team.
Key Responsibilities:- Customer Communication: Handle inbound and outbound telephone calls in a professional and friendly manner. Respond to inquiries via email promptly, ensuring all queries are resolved efficiently. Provide information regarding appointments or issues, addressing any concerns with empathy and clarity. Maintain a positive, helpful attitude in all interactions with customers.
- Administrative Support: Perform general administrative tasks as assigned, including data entry, filing, and document management. Update and assist in processing requests as needed. Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities. Ensure information of customers is accurately recorded in the system.
- Problem Resolution: Act as a liaison between callers and internal departments to resolve issues or concerns. Escalate unresolved issues to the appropriate department or supervisor for further assistance. Follow up on requests to ensure satisfaction and timely resolution.
- A minimum diploma in any discipline is required. Strong communication skills, both written and verbal, are essential. Previous experience in customer service or a similar role is preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook) is also necessary.
- A strong problem-solving skillset with a keen attention to detail is crucial for success in this role. Excellent organizational skills and the ability to prioritize tasks are also vital.
- A positive, proactive attitude with a focus on customer satisfaction is essential for this position. The ability to work independently and as part of a team is also required.
- A competitive hourly rate is offered. Opportunities for career advancement and professional growth are also available.
- A dynamic and supportive work environment is provided.
Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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