Information Technology System Administrator

3 days ago


Singapore Scotiabank Full time

Scotiabank is seeking a highly skilled Information Technology System Administrator to join their Workplace Service Team in Singapore. This role plays a critical part in ensuring the success of the team by executing individual goals, plans, and initiatives that support business strategies and objectives.

Key Responsibilities

  • Foster a customer-centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures.
  • Participate in testing, implementation, and change control procedures for new releases of local systems and core images.
  • Provide desktop and user support for both front and back-office users, responsible for managing software, hardware, infrastructure servers, and video teleconferencing related requests.
  • Set up, operate, and maintain local systems/equipment through regular monitoring and troubleshooting.
  • Run application processing, installation, and configuration according to operating instructions.
  • Identify and report potential issues that may impact the safety, integrity, and quality of local systems.
  • Initiate recovery or restart procedures as needed due to unforeseen occurrences or interruptions.
  • Provide professional and courteous support to users, answering questions and resolving hardware and applications issues.
  • Support preparation of regular Business Continuity Plan drills.
  • Stay current on technological trends, self-teach new technologies, and maintain understanding of the bank's desktop technology strategies.
  • Answer support calls and emails, raising tickets on the incident management system to ensure timely resolution.

Requirements

  • At least 8 years of experience in Information Technology.
  • Good fundamental knowledge of computing and networking.
  • Good knowledge of Windows OS, mobile devices, VOIP telephony, infrastructure-related hardware, LAN/WAN technology, and Incident Management.
  • Excellent communication skills.

Salary

The estimated salary for this position is SGD 80,000 - 120,000 per annum, depending on experience.



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