Information Technology System Administrator
3 days ago
Scotiabank is seeking a highly skilled Information Technology System Administrator to join their Workplace Service Team in Singapore. This role plays a critical part in ensuring the success of the team by executing individual goals, plans, and initiatives that support business strategies and objectives.
Key Responsibilities
- Foster a customer-centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures.
- Participate in testing, implementation, and change control procedures for new releases of local systems and core images.
- Provide desktop and user support for both front and back-office users, responsible for managing software, hardware, infrastructure servers, and video teleconferencing related requests.
- Set up, operate, and maintain local systems/equipment through regular monitoring and troubleshooting.
- Run application processing, installation, and configuration according to operating instructions.
- Identify and report potential issues that may impact the safety, integrity, and quality of local systems.
- Initiate recovery or restart procedures as needed due to unforeseen occurrences or interruptions.
- Provide professional and courteous support to users, answering questions and resolving hardware and applications issues.
- Support preparation of regular Business Continuity Plan drills.
- Stay current on technological trends, self-teach new technologies, and maintain understanding of the bank's desktop technology strategies.
- Answer support calls and emails, raising tickets on the incident management system to ensure timely resolution.
Requirements
- At least 8 years of experience in Information Technology.
- Good fundamental knowledge of computing and networking.
- Good knowledge of Windows OS, mobile devices, VOIP telephony, infrastructure-related hardware, LAN/WAN technology, and Incident Management.
- Excellent communication skills.
Salary
The estimated salary for this position is SGD 80,000 - 120,000 per annum, depending on experience.
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