Lead Store Associate

Lead Store Associate

Job Summary:

The Lead Store Associate plays a pivotal role in ensuring seamless customer experiences and operational excellence within the store environment. This individual is responsible for setting a positive tone by leading by example, fostering an inclusive atmosphere, and promoting teamwork.

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• Key Responsibilities:">
• Leadership and People Management:">
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  • Support ongoing learning and development of team members through direct feedback, coaching, mentoring, and career path guidance.">
  • Provide recognition, gap assessments, and performance documentation to support career growth and personal development.">
  • Maintain and disseminate product knowledge through effective communication channels.">
  • Guest Experience:">
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    • Collaborate with team members to ensure exceptional customer experiences that prioritize guests' time, assess guest needs, provide technical product education, and facilitate in-store transactions and omnichannel programs.">
    • Engage with guests to understand their unique needs and preferences, offering customized solutions and support.">
    • Articulate the value and benefits of products to enhance the overall shopping experience.">
    • Address guest feedback, concerns, or escalations promptly to resolve issues and maintain satisfaction.">
    • Provide dynamic floor coverage to meet business, team, and guest needs effectively.">
    • Inform guests about local community programs and initiatives, such as charity events or social activities.">
    • Working with Others:">
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      • Foster a respectful, inclusive team environment that celebrates differences and promotes a supportive atmosphere.">
      • Develop strong relationships with team members to ensure productive collaboration and open communication.">
      • Work closely with colleagues to optimize guest experiences and store operations.">
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    • Operations:">
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      • Oversee salesfloor leadership, planning salesfloor coverage, and making decisions to maintain efficiency and effectiveness.">
      • Analyze business data and metrics to evaluate progress toward goals and determine necessary adjustments.">
      • Adhere to opening and closing checklists to ensure smooth store operations.">
      • Manage product presentation tasks according to company standards, including restocking and maintaining a luxurious store environment.">
      • Assign cleaning tasks to team members as needed to maintain a clean and organized store.">
      • Ensure team members utilize in-store technology to support operations and enhance the guest experience.">
      • Understand and adhere to people safety policies and procedures to maintain a safe work environment.">
      • Perform work in accordance with applicable policies, procedures, and laws or regulations.">
      • People Management:">
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        • Indirectly oversee a subset of store employees on the floor or as delegated by Store Manager.">
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      • What We Look For:">
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        • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences">
        • Integrity/Honesty: Behaves in an honest, fair, and ethical manner">
        • Guest Experience: Enjoys working and connecting with, understanding, and helping guests">
        • Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives">
        • Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work">
        • Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)">
        • Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions">
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      • Job Requirements:">
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        • Licenses/Certifications: Legally eligible to work in the jurisdiction of the store which you are assigned to.">
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      • Availability:">
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        • Willingness to work a flexible schedule.">
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      • Other Willingness Requirements:">
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        • Willingness to work as part of a team and also complete work independently.">
        • Willingness to move through a store for most of a shift to help guests and accomplish work.">
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Experience

We're looking for individuals who possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. The ideal candidate will be a self-motivated team player who can adapt to changing situations and priorities.

Required Skills and Qualifications

High school diploma or equivalent required; retail/sales experience preferred.

Benefits

We offer a comprehensive total rewards program designed to support your well-being and professional growth. This includes competitive base pay, team-based bonus opportunities, paid time off, employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs.

Others

Please note that availability of these benefits may be subject to location and employment type. We reserve the right to alter these benefits at any time without advance notice.