Regulatory Escalations Specialist

1 day ago


Singapore FACEBOOK SINGAPORE PTE. LTD. Full time
About the Role

Facebook Singapore PTE. LTD. is seeking a highly skilled Regulatory Escalations Specialist to join our Detection, Response, and Intelligence- Regulatory Escalations team. As a key member of our team, you will play a critical role in developing scaled solutions to user issues, protecting users by decreasing negative engagement on our platform, and delivering qualitative and quantitative insight into user behavior.

Key Responsibilities
  • Expertise in Platform Compliance: Serve as an expert on enforcing platform Community Standards and policies, including regulatory policies.
  • Escalation Investigation and Response: Investigate reported escalations across multiple channels on our platform and respond to sensitive global partner inquiries.
  • Communication and Analysis: Communicate results of technical analyses with non-technical partners and gather, analyze, and utilize relevant data and escalation trends to develop improvements to the overall escalation processes.
  • Process Improvement and Development: Provide recommendations for process, policy, and product improvements and maintain expertise around key workflow changes, operational guidelines, policy updates, and Community Standards.
  • Collaboration and Problem-Solving: Work closely with global cross-functional teams, including Public Policy, Legal, Operations, and others to problem-solve and develop solutions.
  • Project Delivery: Deliver projects involving quantitative analysis, functional expertise, and strategy development.
  • Data-Driven Insights: Utilize tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes.
Requirements
  • Operations Experience: 5+ years of operations experience.
  • Project Management Experience: 3+ years of project management experience.
  • Community Standards Knowledge: Broad understanding of Meta Community Standards.
  • Trust & Safety Knowledge: Knowledge of trust & safety, content integrity, compliance landscape.
  • Multitasking and Pressure Management: Experience multitasking different priorities in a rapidly changing environment and sound judgment and experience thriving under pressure.
  • Collaboration and Influence: Demonstrated collaboration skills and experience influencing across regional and functional boundaries.
  • Data Analysis: Proficiency in data analysis.
  • Content Exposure: Ability to work with potentially graphic and objectionable content.
About Facebook Singapore PTE. LTD.

Facebook Singapore PTE. LTD. builds technologies that help people connect, find communities, and grow businesses. We are committed to creating a safe and inclusive environment for our users and are seeking a talented Regulatory Escalations Specialist to join our team.



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