Regulatory Escalations Specialist
1 day ago
Facebook Singapore PTE. LTD. is seeking a highly skilled Regulatory Escalations Specialist to join our Detection, Response, and Intelligence- Regulatory Escalations team. As a key member of our team, you will play a critical role in developing scaled solutions to user issues, protecting users by decreasing negative engagement on our platform, and delivering qualitative and quantitative insight into user behavior.
Key Responsibilities- Expertise in Platform Compliance: Serve as an expert on enforcing platform Community Standards and policies, including regulatory policies.
- Escalation Investigation and Response: Investigate reported escalations across multiple channels on our platform and respond to sensitive global partner inquiries.
- Communication and Analysis: Communicate results of technical analyses with non-technical partners and gather, analyze, and utilize relevant data and escalation trends to develop improvements to the overall escalation processes.
- Process Improvement and Development: Provide recommendations for process, policy, and product improvements and maintain expertise around key workflow changes, operational guidelines, policy updates, and Community Standards.
- Collaboration and Problem-Solving: Work closely with global cross-functional teams, including Public Policy, Legal, Operations, and others to problem-solve and develop solutions.
- Project Delivery: Deliver projects involving quantitative analysis, functional expertise, and strategy development.
- Data-Driven Insights: Utilize tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes.
- Operations Experience: 5+ years of operations experience.
- Project Management Experience: 3+ years of project management experience.
- Community Standards Knowledge: Broad understanding of Meta Community Standards.
- Trust & Safety Knowledge: Knowledge of trust & safety, content integrity, compliance landscape.
- Multitasking and Pressure Management: Experience multitasking different priorities in a rapidly changing environment and sound judgment and experience thriving under pressure.
- Collaboration and Influence: Demonstrated collaboration skills and experience influencing across regional and functional boundaries.
- Data Analysis: Proficiency in data analysis.
- Content Exposure: Ability to work with potentially graphic and objectionable content.
Facebook Singapore PTE. LTD. builds technologies that help people connect, find communities, and grow businesses. We are committed to creating a safe and inclusive environment for our users and are seeking a talented Regulatory Escalations Specialist to join our team.
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