Desktop Technical Leadership Position for IT Infrastructure

2 days ago


Singapore NTT DATA SERVICES SINGAPORE PTE. LTD. Full time
About Us

NTT DATA SERVICES SINGAPORE PTE. LTD.

Job Overview

We are seeking an experienced Lead Desktop Engineer to join our team in Singapore. This role will involve leading a team of desktop support engineers and providing technical expertise to resolve complex issues related to desktop infrastructure.

Estimated Salary: SGD 100,000 - 150,000 per annum

Responsibilities

  1. Team Leadership: Guide the team in resolving incident escalated by Desktop Support Assistant, confirming the validity of problems, and seeking known solutions.
  2. Desktop Support Services: Receive, prioritize, document, and actively resolve end-user help requests and escalate incidents when necessary.
  3. Asset Management: Perform asset inventories and updates.
  4. Troubleshooting: Resolve technical issues and perform escalations to 3rd party vendors or resolver groups where necessary.
  5. Documentation: Update incident records, create and update work instructions, and document standards and procedures.
Requirements
  • Minimum 7 years' experience in Service Desk front and back-office with leadership experience.
  • Experience in managing virtual teams, people management, and project management.
  • Strong analytical skills and ability to manage multiple priorities.
  • Knowledge of Microsoft Office, Windows 10, hardware, laptops, Windows 7, computer hardware, and project management tools.
Benefits

Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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