Highly Skilled IT Infrastructure Manager
6 days ago
We are seeking a highly skilled IT Infrastructure Manager to join our team at ITCAN PTE. LIMITED.
About the Role
The successful candidate will be responsible for providing operational support to system infrastructure, managing technical issues and conducting root cause analysis. They will also manage change requests through established processes, including requirement gathering, impact analysis, design, testing, and integration into the existing environment.
Key Responsibilities
• Gather business and/or application requirements on the infrastructure, conduct impact analysis, suggest design/re-design to integrate the change into the existing environment
• Test systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration
• Manage systems changes through established change request process & provide status reports to the relevant parties
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures
• Monitor & measure the performance & availability of systems proactively;
• implement corrective actions identified to improve performance & availability
• Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Execute service continuity measures, e.g. backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business
• Ensure the management of ICT systems adhere to established ISO20000 & ISO27001 processes / procedures and ITIL best practices / ITSM and methodologies (e.g. change management, release management, incident management, problem management, configuration management)
• Manage budget, resources and schedule for system implementation / operation activities; ensure deliverables meet client requirements and quality standards
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams
Requirements and Qualifications
This role requires a minimum of 10 years of experience in a similar position with expertise in Wintel, Linux, Solaris, VMware, Veritas Netbackup Enterprise, EMC Avamar/Networker Project Delivery. The ideal candidate should have strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment. In addition, they should have strong knowledge of ITIL best practices, change management, release management, incident management, problem management, and configuration management. Preferred skills include Red Hat Enterprise Linux (RHEL), Vmware, Veritas - Enterprise Netbackup, Solaris.
Salary and Benefits
The salary range for this position is $120,000 - $180,000 per annum, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package including medical insurance, retirement savings plan, paid time off, and professional development opportunities.
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