IT Asset Manager

1 week ago

Singapore beBeeItAssetManager Full time $150,000 - $200,000

As a key member of our IT Governance & Control Team, you will play a crucial role in overseeing the governance and control of IT system development, IT service management, IT operations and support functions. Your responsibilities will include developing and implementing comprehensive IT asset & service management strategies that align with organizational goals.

Key Responsibilities
  • 1. IT Asset & Service Management Strategy:
    • Develop strategic roadmaps for IT asset & service management across the APAC region, facilitating globalization of processes and practices.
    • Implement streamlined asset & service management processes leveraging ServiceNow.
  • 2. Project Leadership:
    • Lead IT asset & service management projects to automate and enhance asset & service management processes.
    • Collaborate with cross-functional teams to ensure project deliverables are met on time and within scope.
  • 3. Process Optimization:
    • Design, document, and implement standardized processes for ITAM & ITSM, ensuring compliance with industry best practices.
    • Continuously assess and improve both ITAM and ITSM processes for efficiency and effectiveness.
  • 4. Governance and Compliance:
    • Establish governance frameworks and guidelines to ensure compliance with internal policies and regulatory requirements.
    • Create and maintain documentation for ITAM and ITSM processes, including policies, procedures, and standards.
  • 5. Branch Onboarding Support:
    • Facilitate smooth transitions and integration into existing workflows during branch onboarding to ServiceNow.
    • Provide guidance and support to branch teams on best practices for using ServiceNow, specifically tailored for IT asset management and IT service processes.
  • 6. Reporting and Analytics:
    • Develop and present regular reports on IT asset utilization, lifecycle status, and compliance metrics to stakeholders.
    • Utilize data analytics to inform decision-making and optimize ITAM and ITSM practices.
  • 7. Training and Support:
    • Provide comprehensive training and support to team members and branch personnel on ITAM & ITSM processes and ServiceNow functionalities.
    • Act as a point of contact for ITAM and ITSM inquiries and support.
  • 8. Stakeholder Engagement:
    • Engage with key stakeholders to gather requirements, identify pain points, and drive process enhancements across ITAM and ITSM.
    • Foster strong relationships with branch leaders to ensure alignment and support.

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