Cashier Operations Manager
2 months ago
Job Overview
Position Summary
Reporting to the Customer Relations Manager, your primary role will be to oversee and direct the Cashiers and Checkout Team Leaders, ensuring that payment transactions are conducted efficiently, reliably, and securely. You will be instrumental in delivering outstanding customer service, ensuring that customers enjoy a seamless, safe, and pleasant payment experience, leaving our store satisfied with their purchases.
Key Responsibilities
- Lead and develop a team of Cashiers, focusing on performance management, training, succession planning, and recruitment of new staff.
- Ensure operational excellence by effectively managing checkout resources and maintaining a smooth customer flow to enhance satisfaction.
- Oversee payment transactions and the cash office, prioritizing reliability and safety to ensure secure handling of financial processes.
- Address customer inquiries, complaints, and service recovery in a professional and timely manner.
- Analyze customer and financial key performance indicators to pinpoint areas for enhancement.
- Collaborate with internal and external stakeholders to foster a safe and efficient working environment.
Candidate Profile
- A minimum of 5 years of experience in a leadership capacity within a dynamic retail setting.
- A proven history of successfully leading teams and promoting team cohesion.
- A customer-focused mindset with strong problem-solving and analytical capabilities.
- Ability to manage high-pressure situations and achieve results under stress.
- Exceptional communication and interpersonal skills.
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