Customer Engineering Account Manager

Responsibilities: Provide technical assistance (remotely and onsite) to ST Engineering iDirect's customers Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer Handle TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA Execute and lead service...

About Our CompanyJurong Engineering Limited is a leading engineering and construction company based in Singapore. With multifaceted project management capabilities and a strong diverse workforce, we provide a full range of services in engineering, procurement, construction, and maintenance of power and industrial plants across the world.Job...

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Date: 22-Jul-2022Location: Singapore, SGCompany: ST Engineering GroupResponsibilities:Maintain, drive, supervise and implement robust technical standards, systems, and processesLead a team providing technical assistance (remotely and onsite) to ST Engineering iDirect’s customers, and address training needs when necessaryEnsuring TAC tickets and resolve...

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