Sales and Operations Development Trainee
2 days ago
About the Role
The Sales and Operations Development Trainee will embark on an exciting journey as part of our Operations Team. This role offers opportunities to learn about management, inventory control, profitability, and operation efficiency in a fast-paced food court or coffeeshop environment.
Key Responsibilities:
- Manage the daily operations of a drink stall within the food court or coffeeshop, ensuring smooth service delivery to customers.
- Process transactions efficiently using cash registers or Point-of-Sale (POS) Systems.
- Collect payments from customers, handling various payment methods including cash, credit cards, coupons, net cards, and cashless payments.
- Provide excellent customer service by maintaining a positive attitude towards customers at all times.
- Respond promptly to customer inquiries, addressing their needs and concerns.
- Ensure compliance with company Standard Operating Procedures (SOPs), operational workflows, and guidelines when preparing and serving food and beverage items at assigned counters.
- Monitor and control product wastage to meet gross profit targets.
- Drive sales performance through upselling and cost control strategies.
- Responsible for developing new products and services to enhance customer experience.
- Oversee supply levels of perishable and non-perishable items, planning orders using the e-PR system.
- Conduct regular stock-takes, ensuring supply aligns with First-In-First-Out (FIFO) inventory guidelines.
- Understudy the F&B supervisor on work schedule planning, productivity, and salary budgeting.
- Assist in recruiting, training, and developing F&B staff.
- Promote new in-house products to enhance customer engagement.
- Maintain stalls' hygiene, health, and safety standards, ensuring compliance with licensing requirements.
Requirements:
- Degree in Food and Beverage, Supply Chain, or related disciplines.
- Able to work weekends and Public Holidays.
- Basic computer literacy, including Microsoft Office and Google Suite.
Estimated Salary: SGD $2700 - SGD $3400 + AWS + VB per month.
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