
Supporting Applications
15 hours ago
Job Title: Application Support Specialist
About the Role:
The Application Support Analyst will provide Level 1 and Level 2 technical and functional support for a range of Corporate IT and Security applications. This role is responsible for analyzing, managing, and resolving user-reported incidents, problems, and service requests.
Key Responsibilities:
- Analyze, manage, and resolve user-reported incidents, problems, and service requests in a timely and efficient manner.
- Collaborate with cross-functional teams to identify and resolve technical issues effectively.
- Monitor and supervise scheduled tasks and batch jobs on a daily and monthly basis to ensure seamless operation.
- Coordinate closely with project, infrastructure, and production teams to address user requests and deliver excellent customer service.
Required Skills and Competencies:
- Strong analytical thinking, logical reasoning, and problem-solving capabilities to troubleshoot complex technical issues.
- Technical knowledge including basic understanding of application servers, familiarity with scripting or programming languages (e.g., PowerShell, C#, Java), awareness of IT production environments and deployment pipelines, and hands-on experience with DevOps tools (e.g., Jenkins, JIRA, Nexus, TFS).
- Ability to explain technical concepts to non-technical users effectively.
- Strong time management skills with a commitment to goal achievement.
Qualifications:
- Bachelor's degree in Computer Science or a related field. Relevant industry certifications are an advantage.
- Minimum of 4 years' experience in application support or development.
- Prior experience in the financial sector or other highly regulated industries.
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