
Car Park Operations Specialist
3 days ago
The ideal candidate will be responsible for managing the day-to-day operations of our Car Park Management System. This includes handling incoming and outgoing calls, responding to customer inquiries, and escalating system errors to the technical team.
In addition, the successful candidate will be responsible for maintaining the hardware and software infrastructure of our car park management system, ensuring smooth operation and minimizing downtime.
Key Responsibilities:- Handle inbound and outbound calls, including feedback and enquiries from various stakeholders.
- Record all feedback and incidents on the Daily Report.
- Monitor automated car parks for smooth operation.
- Evaluate and escalate system errors to the Operations/Technical Team.
- Maintain the HDB Server PCs, EHT Host, and CEPAS Settlement PC in good working condition.
- Promptly process work requests from HDB and other authorities via email.
- Track and remind the HDB Operations Team of key performance indicators (KPIs) for HDB car parks.
- Prepare and submit daily reports, including the CC Daily Report and HDB Feedback Report.
- Candidate must possess at least a Secondary School/O Level certification or equivalent.
- Fluency in English is required.
- Preferably Non-Executive with a specialization in Customer Service or equivalent.
- Willingness to work on Weekends, Public Holidays, and rotating shifts is essential.
- Opportunity to work in a dynamic and fast-paced environment.
- Chance to develop skills in customer service, technical support, and systems management.
- Competitive salary and benefits package.
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