Spa and Wellness Expert

3 days ago


Singapore THE FULLERTON HOTEL Full time

We are seeking a highly skilled Spa Therapist to join our team at THE FULLERTON HOTEL. As a key member of our spa team, you will be responsible for providing exceptional customer service and delivering high-quality treatments to our guests.

Job Description

Key Responsibilities:

  • Promote spa and beauty treatments to meet and exceed targets for therapist utilization, repeat bookings, and treatments performed
  • Upsell treatments and retail to maximize spa sales
  • Ensure all spa and beauty bookings are made in the most effective and productive manner, maximizing treatment opportunities
  • Deliver spa treatments and services to a high standard as set during training
  • Maintain a good knowledge of all spa services and products, attending spa training sessions and regular refreshments with manuals provided
  • Achieve all agreed targets regarding Key Performance Indicators
  • Follow all Health & Safety procedures and instructions accordingly, ensuring a safe spa and hotel environment
  • Provide excellent customer service and support, actively seeking direct feedback from customers
  • Display excellent customer service and awareness at all times
  • Advise guests on spa products and services, helping manage stock levels by following usage guidelines
Requirements

Essential Qualifications:

  • GCE 'N' or GCE 'O' level qualifications, or one to three months related experience and/or training, or equivalent combination of education and experience
  • Ability to work flexible hours (set shifts) in line with opening hours of the spa
  • Desire to learn about spa products and company operations, coupled with genuine interest in holistic skincare
  • Good communication skills and warmth to easily build rapport
  • Commitment to working flexible rotating hours in line with retail opening hours of the spa

Estimated Salary: SGD 45,000 - 60,000 per annum, depending on experience


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