Cybersecurity Success Specialist

2 days ago


Singapore Darktrace Full time
About the Role

Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect its customers from complex threats. We are currently expanding our Customer Success team, providing an opportunity to gain valuable experience in the rapidly evolving cyber security industry.

This role plays a key part in helping client organisations defend their digital landscape from evolving threats. As a Cybersecurity Success Specialist, you will be managing a book of business across our global customer base, driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

You will have the opportunity to work with clients across all industry verticals and varying organisation stakeholders. For this role, you need to be tenacious, driven, and have a strong skill set that includes:

  • 2 to 5 years experience in a role that encompasses Customer Operations, Customer Success, Technical Account Management, Client Consulting, Sales
  • Ability to manage in complex and crisis situations in a confident and calm manner
  • Able to effectively communicate with senior business professionals across every industry vertical
  • Familiarity with enterprise networking technology
  • Strong business acumen and negotiation skills
  • Strong communication and presentation skills
  • Willing to travel to accounts across the region
  • Strong time management skills, self-motivation and to be goal-orientated at all times
  • Able to effectively work as a part of team

The estimated salary for this position is approximately $80,000 per annum, based on the location and industry standards. If you're passionate about technology, customer success, and solving real-world cybersecurity challenges with AI, we look forward to meeting you.



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