Downtown F&B Team Leader
2 days ago
We are seeking an experienced F&B Executive to join our team at THE SUPREME HR ADVISORY PTE. LTD. in Downtown, Singapore.
Responsibilities:- Provide exceptional customer service to clients and guests
- Maintain conference rooms and pantries in good condition
- Ensure all amenities are well stocked and organized
- Raise work orders for defective equipment and facilities
- Escort clients and visitors to meeting rooms
- Facilitate ordering process for beverages during meetings and corporate events
- Restock pantry supplies and ensure provisions are consistently replenished
- Arrange beverage services for functions and events as instructed
- Clean pantries before closing procedures or whenever necessary
- Acknowledge guest concerns and complaints with discretion and urgency
- Report user or client feedback to supervisor or manager
- Liaise with vendors for equipment maintenance, catering orders, and pantry supplies
- Promptly respond to telephone calls in a friendly and professional manner
- Prepare stock inventory reports and servicing reports for management review
- Complete duties during the shift and conduct a concise handover
- Champion flexible working and provide support to clients and guests on processes and tools
- Ensure building and relevant equipment/technology are in perfect working order
- Compliance with service standards and delivery as detailed in the contract
- Compliance with Environmental, Health, and Safety responsibilities
- High Customer Satisfaction rating as measured in regular surveys
- Adherence to food handling standards and food safety plan
- Compliance with Best Practice documentation
To succeed in this role, you will need:
- At least 2-3 years of experience in Hospitality, F&B, or Customer Experience discipline
- Food Hygiene Certification preferred
- Degree in hospitality or related field is preferred but not required
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