Patient Services Coordinator
21 hours ago
As a Patient Services Coordinator at ST LUKE'S HOSPITAL, you will play a vital role in providing exceptional frontline customer service and administrative support to our Outpatient Services team. Your primary responsibility will be to ensure seamless patient registration, appointment scheduling, and reminders, as well as collecting payments and deposits.
Key Responsibilities:
- Deliver outstanding customer service and provide meticulous administrative support to the Outpatient Services team.
- Manage patient registration, appointment scheduling, and reminders with precision and attention to detail.
- Process payments and collect deposits accurately and efficiently.
- Respond promptly and professionally to customer inquiries and requests.
- Maintain up-to-date patient records with accuracy and reliability.
- Perform various reception and ad-hoc clerical duties as assigned by management.
Requirements and Qualifications
- Candidates with GCE N' Level or ITE Certificate qualifications are encouraged to apply.
- Prior experience in customer service roles within healthcare settings is an added advantage.
- Excellent communication and telephone skills are essential for this position.
- The ability to communicate effectively in vernacular languages is a valuable asset.
- You must be able to work under pressure, multitask, and meet tight deadlines.
- Able to thrive in a fast-paced environment.
Your Skills Matter
Front Office
Excellent Communication Skills
Arranging
Healthcare
Cashiering
Communication Skills
Administrative Support
Telephone Skills
Team Player
Customer Service
Appointment Scheduling
Hospitality
Customer Service Experience
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