Logistics Support Coordinator

4 days ago


Singapore AVIATION LABOUR GROUP PTE. LTD. Full time
Customer Support Specialist Role Overview

AVIATION LABOUR GROUP PTE. LTD., a leading MNC in the aerospace logistics industry, is seeking a dedicated and proactive Customer Support Specialist to join our team in Singapore. This role focuses on coordinating responses to customer inquiries for spare parts requirements and facilitating delivery problem resolution.

Job Responsibilities:
  • Assess and understand customer purchase orders to identify requirements.
  • Process and maintain customer purchase orders, including order entry and portal management within the ERP system.
  • Collaborate with warehouse staff, Sales, and Quality teams to resolve orders efficiently.
  • Prioritize orders based on required ship dates and analyze issues to address them effectively.
  • Research in ERP systems to resolve order issues and manage open orders pending resolution.
  • Ensure timely shipment of critical orders through internal coordination and liaison with functional stakeholders.
  • Monitor and expedite complex and urgent orders.
  • Resolve customer claims with functional departments, including Accounting, Quality Assurance, Credit & Rebill, and Return Material Authorization processes.
  • Analyze root causes, recommend, and implement corrective actions to address issues.
  • Support cash collection efforts by collaborating with Account Receivables.
  • Maintain pipeline health by monitoring part usage and demand, collaborating with customers, Sales, and Planners.

Key Requirements:
  • 2-4 years of related work experience, including Program Management and/or Customer Support.
  • Experience in a warehouse environment and proficiency in ERP systems.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment with a high degree of accuracy.
  • Effective multitasking and ability to manage competing priorities.
  • Proficient in MS Office applications, including Excel, Word, and PowerPoint.

Compensation Package:
This role offers an attractive compensation package, estimated to be around SGD 45,000 - SGD 60,000 per annum, depending on qualifications and experience.

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