Senior Treasury Operations Manager

1 month ago


Singapore Kyriba Full time

Kyriba is a company that truly believes in what they're doing. As a Senior Treasury Operations Manager, you'll be part of a team that's passionate about delivering exceptional support services to our clients.

About the Role

As a Senior Treasury Operations Manager, you will play a key role in analyzing and resolving client issues related to cash management, bank reporting, cash positioning, and forecasting. You will focus on providing quality answers, understanding the impact of potential issues on clients' day-to-day operations, and showing empathy towards their situations.

You will also be responsible for troubleshooting issues and providing clear explanations on how to resolve client issues in a time-sensitive environment, while maintaining superior service standards.

Additionally, you will manage multiple cases at a time, prioritize high-priority issues, and identify client requests from issues, questions, recommendations, change orders, and product enhancements to engage Kyriba's internal teams and deliver expected services.

As a leader, you will manage client relationships for large, complex, and strategic clients at the highest support level, lead regular client meetings with KPI reports, drive progress and resolution on high-priority items, and manage client accounts directly with the Client Success Manager and Account Manager assigned to the account.

Key Responsibilities
  • Analyze and resolve client issues related to cash management, bank reporting, cash positioning, and forecasting
  • Provide quality answers, understand the impact of potential issues on clients' day-to-day operations, and show empathy towards their situations
  • Troubleshoot issues and provide clear explanations on how to resolve client issues in a time-sensitive environment
  • Manage multiple cases at a time, prioritize high-priority issues, and identify client requests from issues, questions, recommendations, change orders, and product enhancements
  • Lead regular client meetings with KPI reports, drive progress and resolution on high-priority items, and manage client accounts directly with the Client Success Manager and Account Manager assigned to the account
Requirements
  • Bachelor or Graduate degrees in Business, Finance, Accounting, or Computer Science, or relevant work experience
  • Over 3 to 5 years of experience in a support role, preferably in a software company that provides SaaS or Cloud-based solutions
  • Familiarity or experience with treasury management systems, treasury operations, or portfolio management
  • Fluency in Japanese and/or Mandarin is a plus
Compensation and Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, based on location and experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

The estimated salary range is based on national averages in the United States and may vary depending on the specific location.



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