Reservation Clerk

6 days ago

Singapore MERCURE SINGAPORE BUGIS Full time

Job Summary

The Reservations Agent is responsible for handling telephone enquiries, accepting reservations and inputting them in the computer system. This role requires a professional and friendly business manner in all guest and client liaison.

About the Role

  • This position reports directly to the Assistant Reservations Manager.
  • The ideal candidate will work closely with Front Office and Sales & Marketing colleagues, providing lead advice and feedback concerning enquiries and firm reservations.
  • Assists in maximizing hotel occupancy potential while protecting the hotel's business mix.

Key Responsibilities

  1. Maintain accurate records of reservation details and communicate effectively with guests and internal teams.
  2. Respond promptly to telephone enquiries and resolve guest complaints in a professional manner.
  3. Provide exceptional levels of guest services by anticipating and meeting their needs.

Requirements

  • A secondary education qualification.
  • A positive attitude and willingness to learn.
  • Excellent interpersonal and communication skills.
  • Ability to work shifts, weekends and public holidays.
  • Proficient in MS Office applications.

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