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On-Site Technical Specialist
2 weeks ago
Job Overview:
On-Site Technical SpecialistThe On-Site Technical Specialist will provide expert technical support to ensure seamless operation of our IT infrastructure. This role involves troubleshooting and resolving issues with network connectivity, wireless systems, and printer drivers. The ideal candidate should have excellent problem-solving skills, a strong interest in technology, and the ability to communicate complex ideas clearly.
Key Responsibilities:
Troubleshoot and resolve network infrastructure, wireless connectivity, and printer driver issues promptly and efficiently.
Provide technical assistance and support to users, ensuring they have access to reliable and secure IT services.
Conduct routine maintenance and minor network changes to ensure optimal system performance.
Train users on policies and end-user computing best practices.
Manage support tickets, providing updates to helpdesk personnel and customers.
Collaborate with engineering teams for advanced troubleshooting and issue resolution.
Requirements:
Fresh graduates or experienced professionals with relevant qualifications and certifications are welcome to apply.
A strong passion for learning and growing in the technology space is essential.
Candidates must possess excellent communication and customer service skills.
Willingness to work flexible hours, including evenings and weekends, and perform standby duties as required.
Existing knowledge of network operations, including network, wireless, and security technologies, is an added advantage.
