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Equipment Installation and Maintenance Technician

2 weeks ago

Singapore SE ACTIVE PTE. LTD. Full time
Role Summary:

The successful candidate will be responsible for installing, maintaining, and repairing our premium fitness equipment. This includes handling service calls, delivering equipment to customers, and keeping detailed records of all service activities. The ideal candidate will have excellent communication skills, be proactive in customer service, and able to represent the company in a professional manner.

Key Responsibilities:
  • Install, troubleshoot, repair, maintain, and deliver premium equipment to clients, ensuring the highest level of service quality.
  • Maintain accurate and detailed records of all service calls, tool inventories, and repair activities.
  • Coordinate with the After Sales Support Executive for the seamless issuance of invoices related to service calls, repair work, and replacement parts.
  • Support the Head of After Sales and After Sales Support Executive in the efficient scheduling of daily service operations, ensuring that all assignments are completed promptly and professionally.
  • Provide prompt, proactive, and exceptional customer service, addressing service installations, complaints, and maintenance needs with a premium-level approach.
  • Facilitate and respond to all internal meeting requests in a timely manner.
  • Assist the Logistics Executive with inventory management, including stock checks and maintaining spare parts.
  • Support logistics operations, including delivery of new equipment, receipt of goods, and local transportation arrangements, ensuring a smooth process.
  • Ensure the showroom is consistently well-maintained, with all equipment in optimal working condition, representing the brand's high standards.
  • Act as a brand ambassador, consistently representing the company with professionalism, integrity, and a customer-first attitude.